Wednesday August 26th, 2026
10:00am PT | 1:00pm ET
60minutes – Interactive Office Hours Style
Why Join the 101 Workshop
As ServiceNow continues to expand across IT, HR, SecOps, customer service, and AI-powered workflows, it has become one of the largest and least understood attack surfaces in many organizations.
The challenge is knowing where to focus when securing ServiceNow. Configuration drift, excessive permissions, integrations, automation, and limited visibility can quietly introduce risk long before they trigger an alert or appear in an audit.
Whether you’re responsible for SaaS security, cloud security, ServiceNow administration, or governance and compliance, this workshop will help you understand where attackers look first, what security teams should actually be monitoring, and how to build a stronger security baseline without trying to boil the ocean.
Key Learnings:
- Where attackers focus inside ServiceNow and why certain configurations are targeted more than others.
- The visibility gaps most organizations don’t realize they have until they’re responding to an incident.
- The highest-impact security improvements you can make without trying to boil the ocean.
- How automation and AI are changing the ServiceNow attack surface and what security teams should monitor differently.
- A practical checklist for reviewing your own ServiceNow environment after the workshop.
Check out our other workshops here and share with a colleague.
Who’s guiding the workshop
Terry Olaes
Team Lead, Solutions Engineering at AppOmni
