ServiceNow Security Handbook

Learn why ServiceNow’s multifaceted SaaS platform can present potential security risks and how to mitigate them.

ServiceNow is a SaaS platform that streamlines IT Service, IT Operations, HR, and Customer Service management. It hosts highly sensitive data including Configuration Management Database (CMDB) records, IT Asset information, as well as personal and financial data. ServiceNow offers extensive customization capabilities that enable businesses to optimize processes and enhance user experience. However, these capabilities can also lead to potential misconfigurations and non-compliance with data security best practices.

Our ServiceNow Security Handbook, formerly called product guide, unveils the complex nature of ServiceNow’s platform and the security areas that need to be considered. These security areas — from custom tools, third-party apps, data storage, to user roles — all require careful attention to identify and remediate potential risks.

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