AI agents are quickly becoming part of daily work. They automate tasks, answer questions, and boost productivity. But as they gain access to company systems and sensitive data, they also introduce new security challenges. Without strong safeguards, attackers can manipulate an AI agent, steal information, or make it perform actions it shouldn’t. This is why the next generation of defense, known as agentic AI security for ServiceNow, is essential.
To address these risks, AppOmni is expanding its AI SaaS Posture Management (AISPM) capabilities with agentic AI security for ServiceNow, a new set of protections designed to keep ServiceNow AI agents secure. With AppOmni AgentGuard, organizations can confidently adopt AI while maintaining strong security and compliance within their ServiceNow environment.
Here’s how AppOmni is redefining agentic AI security for ServiceNow customers.
Real-time defense for AI agents
AppOmni AgentGuard is the cornerstone of AppOmni’s agentic AI security framework and protects ServiceNow’s conversational Now Assist AI Agents or those communicating via Agent-to-Agent protocol in ServiceNow’s AI Agent Fabric.
It proactively monitors and blocks risky prompts in real time to protect these AI agents. Like a firewall for AI agents, AppOmni AgentGuard reviews every prompt before it runs, identifying malicious or unsafe instructions and blocking risky actions before they can cause harm.
Powered by AppOmni’s proprietary classification engine, AppOmni AgentGuard identifies and blocks attacks like prompt injection, data exfiltration, and unauthorized actions. These are the kinds of threats organizations face as they integrate AI more deeply into their business practices.
In a recent research blog, AppOmni’s Chief of Security Research, Aaron Costello, revealed real-world attacks targeting AI agents in ServiceNow. The blog shows how attackers can manipulate agents to perform unintended tasks, resulting in data leakage or unauthorized actions being executed. Costello’s findings validated the need for a purpose-built defense like AppOmni AgentGuard to protect ServiceNow AI agents from these emerging threats.
Built on these real-world attack insights, AppOmni AgentGuard gives security teams the flexibility to tailor defenses to their environment.
AppOmni AgentGuard isn’t a one-size-fits-all solution. It’s designed to easily adapt to how your organization works. Teams can configure AppOmni AgentGuard to run in blocking mode, which actively stops malicious prompts, or in monitoring mode, which allows activity but sends real-time alerts for review. Security teams can also fine-tune how assertive AppOmni AgentGuard should be when classifying prompts, striking the right balance between protection and flexibility.
Here’s how AppOmni AgentGuard helps organizations strengthen AI security in ServiceNow:
- Blocks attacks in real time
AppOmni AgentGuard identifies and stops malicious or risky prompts as they occur, protecting ServiceNow data and workflows from modification or data exfiltration.
- Tailors protection to your environment
Operate in blocking or monitoring mode, set risk thresholds, and fine-tune aggressiveness. Administrators can define custom rules, including a custom blocklist, using string matching or regex patterns. Protection can be applied to specific users that have specific roles, or belong to certain groups.
- Responds to risks immediately
Every blocked or flagged prompt generates an alert with detailed context. Security teams can investigate activity and adjust controls quickly without interrupting business operations.
- Reduces emerging AI risks
By embedding controls directly into AI agent communication, AppOmni AgentGuard helps prevent unauthorized actions and data exposure while strengthening your overall security posture.
Together, these capabilities make AppOmni AgentGuard the most advanced real-time defense available for ServiceNow AI agents, defining a new standard for how organizations can secure and trust their AI environments.
A holistic framework for AppOmni’s agentic AI security for ServiceNow
AppOmni’s agentic AI security for ServiceNow framework builds on AppOmni AgentGuard’s real-time protection with additional capabilities that strengthen posture, detect risks early, and maintain governance across SaaS environments. Together, these capabilities give organizations clear visibility and control over their AI ecosystem.
Agent inventory & guidance
Get a complete picture of your AI landscape. AppOmni automatically discovers, profiles, and maps every AI agent across your SaaS environment, showing what each agent does, what data it can access, and how it interacts with other systems.
How this helps:
- Eliminates visibility gaps by identifying both active and inactive AI agents.
- Reduces security risk by flagging unnecessary or over-permissioned agents.
- Improves governance with clear ownership and transparency into agent access.
- Builds trust and accountability around AI activity.
Posture controls
Enforce secure, compliant configurations automatically. AppOmni’s posture policies apply proven SaaS Security Posture Management (SSPM) practices to AI agents, continuously scanning configurations and permissions to ensure they follow your organization’s security policies.
How this helps:
- Prevents misconfigurations that could expose sensitive data.
- Automates configuration checks to reduce manual effort and audit fatigue.
- Detects risky access and unsafe defaults before they lead to incidents.
- Extends consistent posture enforcement across both human and AI identities.
Action analysis
Analyze how AI agents make decisions and act after execution. Identify unexpected or risky behaviors to understand not just what your agents are doing, but why they’re doing it.
How this helps:
- Detects abnormal or high-risk behavior early.
- Improves incident response through insight into an agent’s reasoning and actions.
- Builds transparency and trust in AI-driven decision-making.
Enhanced AppOmni insights
Gain deeper visibility into AI and large language model (LLM) deployments with context-aware scans informed by AppOmni Labs research. Enhanced Insights identifies AI-specific vulnerabilities and misconfigurations that traditional tools miss.
How this helps:
- Surfaces AI and LLM risks across SaaS environments.
- Detects drift and hidden misconfigurations introduced by AI automation.
- Provides unified visibility and governance across both SaaS and AI layers.
With these layers working together, AppOmni helps organizations manage AI securely from every angle, from identity to response in the context of AI.
Securing the future of AI
AI agents are transforming how organizations work, and security has to keep up. AppOmni AgentGuard helps companies use AI safely by combining real-time protection with full visibility and control.
With agentic AI security for ServiceNow, teams can innovate faster, reduce risk, and maintain trust across the platform. AppOmni helps organizations embrace ServiceNow’s AI-powered capabilities with confidence, ensuring AI remains secure, compliant, and ready to scale with the business.
See how AppOmni keeps AI secure as it grows. Request a complimentary ServiceNow SaaS & agentic AI assessment.
How’s your ServiceNow posture?
Join our experts as they walk through a practical framework to assess and improve the security posture of your ServiceNow tenant. Learn how to address common pitfalls that lead to data exposure or audit gaps.
