Employees protected across a global SaaS environment

Security posture monitoring and automated detection for all major SaaS apps

The Challenge

As Sprinklr’s cloud footprint grew, so did the complexity of securing dozens of critical SaaS platforms. The company needed to protect sensitive data, maintain regulatory compliance, and support global operations without the burden of hiring rare, expensive SaaS security experts for each application.

Key challenges included:

  • Lack of continuous, centralized visibility across a sprawling SaaS environment
  • Unsustainable reliance on application owners and external consultants for security configuration
  • Cost-prohibitive to hire multiple specialized security experts for each platform
  • Manual security reviews were slow, taking weeks and leaving potential “unknown unknowns” unaddressed
  • Heightened risk of operational disruption, data breaches, and regulatory non-compliance due to misconfigurations

“AppOmni allows us to understand, improve, and monitor the overall security and risk posture of our key SaaS applications, reducing the overall risk portfolio for the company. Previously, manual reviews took weeks, but with AppOmni’s help, we’ve shortened this process to a few hours, significantly enhancing our efficiency and response time.”

— Gerald Beuchelt, CISO, Sprinklr Inc.

The Requirements 

Sprinklr needed a SaaS security partner that could support:

Visibility into SaaS App Configurations

Delivers deep, real-time insights across all major SaaS apps

Depth of Security Posture Management (SSPM)

Covers core platforms like Salesforce, Workday, M365, NetSuite

Ongoing Monitoring to Prevent Configuration Drift

Automates detection of new risks as the environment evolves

High-quality, Actionable Findings

Provides precise, prioritized recommendations for remediation

Seamless API and Workflow Integration

Fits into Sprinklr’s existing environment and workflows

Automated Posture Checks and Threat Detection

Replaces manual reviews, accelerates response time

Clear Reporting and Metrics

Supports compliance and stakeholder engagement

Easy Integration

Enables rapid deployment without specialized expertise

The Results

With AppOmni, Sprinklr:

  • Achieved continuous monitoring and rapid identification of vulnerabilities, reducing risk exposure
  • Automated security processes, cutting remediation time from weeks to hours
  • Eliminated the need for specialized SaaS security experts for every platform
  • Empowered security and applications teams to collaborate and deploy securely
  • Prioritized and remediated risks with actionable, relevant findings
  • Made ongoing, real-time posture monitoring a core part of its long-term security strategy

Why It Matters

AppOmni empowers Sprinklr to safeguard critical SaaS platforms, meet compliance needs, and support secure innovation at scale. The partnership reduces manual workloads, closes visibility gaps, and delivers lasting value across the organization, turning SaaS risk into a strategic advantage.

Sprinklr is a leading enterprise software company specializing in unified customer experience management (Unified-CXM). Serving more than 1,800 global enterprises (including over 60% of the Fortune 100), Sprinklr relies on a diverse SaaS ecosystem to drive customer engagement and operational excellence.

Enterprise Software

3,000+

  • SaaS Security Visibility
  • Security Posture
    Improvement
  • Ongoing Monitoring

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