The Challenge
Addressing Scalability and Awareness Gaps in SaaS Security
SaaS applications are vital to business success. As such, Sprinklr relies heavily on cloud platforms for critical operations. However, it faced significant security challenges:
- Limited Visibility: Continuous monitoring of critical applications like Microsoft 365, Workday, and Salesforce was lacking.
- Vulnerability Risks: Reliance on external consultants left security gaps, endangering operations and compliance.
- Costly Expertise: Hiring specialized security experts for each platform proved impractical and expensive.
Industry
Enterprise Software
Use Cases
- SaaS security visibility
- Improve security posture
- Ongoing monitoring
About Sprinklr
Sprinklr is a global customer experience management (CXM) platform with over 5,000 employees across 25 offices.
Sprinklr empowers enterprises to streamline marketing, advertising, customer care, and sales with AI-powered tools.
Sprinklr enhances customer satisfaction and fuels business growth with a focus on personalization.
Download this case study to learn how Sprinklr overcame key security challenges and gain practical insights for your organization.
“Previously, manual reviews took weeks, but with AppOmni’s help, we’ve shortened this process to a few hours.”
Gerald Beuchelt
CISO, Sprinklr
The Requirements: Meeting Sprinklr’s Needs
To tackle address its security challenges, Sprinklr identified key requirements, which AppOmni effectively addressed:
| Requirements | How AppOmni Addressed Them |
|---|---|
| Visibility into SaaS Configurations | Provided real-time insights into application settings. |
| Comprehensive SSPM | Delivered depth in SaaS Security Posture Management for core apps. |
| Ongoing Monitoring | Enabled continuous tracking to maintain security integrity. |
| Automated Insights | Streamlined manual processes with automated reporting and alerts. |
The Results: Significant Security Advancements
Since integrating AppOmni, Sprinklr delivered exceptional results:
- Enhanced SaaS Security: Continuous monitoring reduces security vulnerabilities and gaps.
- Operational Efficiency Gains: Team cut review times from weeks to hours, accelerating risk resolution.
- Proactive Risk Mitigation: Real-time detection of vulnerabilities prevents security issues before they escalate.
Why It Matters: The Importance of SaaS Security
Secure SaaS platforms protect data, ensure compliance, and build trust. Sprinklr’s experience shows that prioritizing security not only reduces risk but also boosts growth and efficiency—helping its business stay ahead. By investing in robust security measures, organizations can safeguard their future and enhance their competitive edge.
Ready to Transform Your SaaS Security?
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