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AppOmni Inc Product Privacy Data Sheet
At AppOmni, we care about our customers’, employees’, and end-users’ privacy, and have
implemented a series of processes, policies, and measures to comply with the General Data
Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and all other applicable
privacy regulations. This Privacy Data Sheet describes the processing of personal data (or
personally identifiable information) by AppOmni’s products services in the provision of such
services to its enterprise customers.
When providing AppOmni’s services to customers, we are processing their personal data on
behalf of such customers and are therefore acting as data processor. We have set up the
following mechanisms, processes and policies, to comply with applicable privacy laws:
Overview of AppOmni SaaS Security Management Platform
The AppOmni SaaS Security Management platform enables companies to better secure their SaaS data, while decreasing the workloads of security and IT teams.
- Delivers centralized visibility
- Provides unmatched data access management
- Offers security controls that integrate seamlessly into any SaaS environment
AppOmni has established detailed policies and procedures illustrating its data flows and processing practices and we document any decision-making reasoning relating to personal data. This includes:
- Internal data protection policies, including details of:
- Categories of processing carried out per controller
- Applicable processing purposes
- Data sharing and data retention practices
- Security measures
- Staff training
- Annual internal audits of processing activities
Any data collected by AppOmni as part of its services belongs to the customer and is considered
to be Customer Data. Customer Data may or may not include Personal Data. AppOmni only
uses Customer Data for the purpose of providing the services as described in our agreements
and product documentation.
The following paragraphs describe which personal data AppOmni processes to deliver its services, the location of that data and how it is secured in accordance with privacy principles, laws and regulations.
1. Personal Data Processing
AppOmni SaaS Security Management Platform
The table below lists the personal data used by AppOmni to carry out its services and describes why AppOmni processes such data.
| Personal Data | Purpose of Processing |
| Customer Account Data (Customer contact info for product users) | Creating an account– Data collected are for product enablement, product use notifications, training and support only |
| Customer Identification Information (Name and email address of Customer users within the Customer SaaS systems protected by AppOmni services) | Providing the service– Data used to provide the services. |
Customer Support Data
AppOmni may receive and process PII that is provided by an AppOmni customer when they make a support request to AppOmni (“Customer Support Data”). AppOmni only processes this data to assist the customer in resolving the issue and to improve AppOmni’s services and support function.
Outside of the necessary requester contact information, AppOmni does not intentionally collect or process PII via a customer support request. AppOmni instructs customers to provide the minimum amount of personal data necessary to adequately provide the support request. Nonetheless, a customer may provide unsolicited personal data in the request or supporting attachments.
| Personal Data | Purpose of Processing |
| Customer Support DataThe below is representative though not exhaustive list of the information a customer may provide to AppOmni in a support request that may contain PII: name, email address, phone number of employee making request, information regarding support issue, software and/or hardware configuration files provided to enable support request, error-tracking files) | — Provide customer support— Review and improve the quality of support service— Improve AppOmni Services |
| Customer Support Case AttachmentThe below is representative though not exhaustive list of the information a customer may provide to AppOmni in a support request that may contain PII: device configuration, command line interface (i.e. show commands), product identification numbers, host names, IP addresses, operating system (OS) feature sets, OS software version, browser type and version | — Provide customer support— Review and improve the quality of support service— Improve AppOmni Services |
2. Cross Border Transfers
When a new customer purchases a subscription to AppOmni services, that customer’s Customer Account Data is always created, processed, and stored in North America.
AppOmni services are hosted on the Google Cloud Platform in the United States, Europe, and APAC (Australia) at the customer’s discretion. For information regarding Google Cloud Platform compliance/certification please refer to documentation online at https://cloud.google.com/security/compliance. Certifications and SOC reports are listed on this webpage.
For information regarding GDPR impacts to cross border data transfers, please see the section on GDPR.
3. Access Control
| Personal Data | Who has Access | Purpose of Access |
| Customer Account Data | Customers | Granting and managing access to their own account. |
| Customer Account Data | AppOmni Employees – Licensing Operations, Engineering Operations and Support staff only | Creating an account and validating license entitlements and general product support and operations |
| Customer Identification Information | AppOmni Employees –Engineering Operations and Support staff only | Providing the services and general product support and operations |
| Customer Support Data | Customers | Submitting customer support requests |
| Customer Support Data | AppOmni Employees – Licensing Operations, Engineering Operations and Support staff only | Providing customer support |
4. Data Retention
Customer Account Data –
Customer account data is retained for as long as customer is an active customer of AppOmni services. In the event that a customer terminates its subscription, AppOmni will retain such Customer Account Data for up to 90 days after termination after which AppOmni removes all stored contact information, including potential PII, from all instances of AppOmni’s product and customer relationship management platforms. AppOmni retains basic customer relationship management data information of a customer as necessary to ensure support of recurring issues and to comply with audit policies related to business records of services provided to customers.
Customer Identification Information
Customer Identification Information is retained for as long as customer is an active customer of AppOmni services. In the event that a customer terminates its subscription, AppOmni will retain such Customer Identification Information Data for up to 90 days after termination after which AppOmni removes all stored information, including potential PII, from all instances of AppOmni’s product platforms.
Customer Support Data – Customer Support Data is retained for as long as the customer is an active AppOmni Brand Protection customer. In the event a customer terminates their subscription, AppOmni will retain Customer Support Data until the customer requests in writing that AppOmni remove all Customer Support Data, including potential PII from AppOmni systems and third-party customer support platforms. AppOmni retains related support data as necessary to ensure support of recurring issues and to comply with audit policies related to business records of services provided to customers.
5. Personal Data Security
AppOmni has governance measures in place and has built its processing practices around the principles of data protection by design and by default. This includes data minimization, pseudonymization (where possible), allowing end-users to monitor the processing, and enhanced and up-to-date security features, such as encryption, confidentiality, integrity, resilience of processing systems, and ability to restore personal data in a timely manner in the event of an incident. AppOmni’s technical and organizational measures and risk mitigation plans are audited, tested, and re-evaluated on an annual basis to ensure the appropriateness of its systems, networks, and business practices on an ongoing basis. AppOmni has disaster recovery procedures set up to restore personal data in case of any security incident.
| Personal Data | Type of Encryption |
| Customer contact info for product admins and users | Encrypted in transit and encrypted at rest. |
| Customer Identification Information | Encrypted in transit and encrypted at rest. |
| Customer Support Data | Encrypted in transit and encrypted at rest. |
AppOmni will notify its customers without undue delay after learning of a data breach, if required by law, and has mechanisms by which it can detect and report data breaches.
6. Third-Party Service Providers
AppOmni’s agreements with its sub-processors reflect the obligations and commitments it has and makes to its customers. AppOmni conducts prior due diligence on sub-processors before contracting with them.
The table below lists AppOmni’s third party sub-processors authorized to process Customer Data (which may or may not include personal data).
| Subprocessor | Potential Customer Data Access | Processing Activity | Data Location | Security/Privacy Program Link |
| Google Cloud Platform | Any Customer Data provided to AppOmni | Data Center for all Services | U.S. or EU, APAC/ Australia (customer discretion) | https://cloud.google.com/security/compliance |
| Pendo | Customer email addresses | Product Usage and Feedback | U.S. or EU (customer discretion) | https://www.pendo.io/data-privacy-security/ |
| Mailgun | Customer email addresses | Customer can configure AppOmni policy scans to be sent to predefined customer email addresses. | U.S. or EU (customer discretion) | https://www.mailgun.com/privacy-policy/ |
| Tray.io | Customer system usernames | Customer can configure AppOmni policy scans to be shared with third party integrations (e.g. MS Teams, Jira, and Slack) | U.S. | https://tray.io/products/why-tray/trust |
| ZenDesk (North American Customers) | Customer contact information | Support Tickets | U.S. | https://www.zendesk.com/company/privacy-and-data-protection/ |
| Freshdesk (EU customers) | Customer contact information | Support Tickets | EU | https://www.freshworks.com/privacy/ |
| Sentry | Customer Data provided as part of the service | Application monitoring | U.S. | https://sentry.io/privacy |
| Mongo DB | Any customer data provided to AppOmni | Application infrastructure storage | U.S. or EU (customer discretion) | https://www.mongodb.com/cloud/trust |
| Langchain (Langsmith) | Data processed by the LLM, including questions, data used to formulate answers, and answers. | LLM monitoring/tracing. Only applicable when AskOmni is enabled. | US for tenants in the US and EU for others. | https://trust.langchain.com/ |
7. GDPR (General Data Protection Regulation)
AppOmni’s relationship with controllers
In providing the AppOmni services, AppOmni only processes personal data upon the documented instructions of its customers. To that end, AppOmni has template data processing agreements ready for use with its customers, which include the following provisions:
- Subject matter and duration of processing
- Nature and purpose of processing
- Type of personal data and category of data subject in question
- Obligations and rights of our customers (as data controllers).
AppOmni imposes confidentiality obligations on its authorized personnel who process the personal data. AppOmni has implemented measures to assist its customers in complying with data subjects’ rights and requests.
8. Data Transfers to countries outside the EEA
We share data both with our affiliated companies within the AppOmni group and certain external third parties who are based outside the European Economic Area (“EEA”). Any such processing will involve an export of data outside of the EEA. We endeavor to ensure that people to whom we provide personal data hold it subject to appropriate safeguards and controls. Whenever we transfer our customers’ employees’ personal data out of the EEA to countries that have not been deemed to provide an adequate level of protection for personal data by the European Commission, we ensure a similar degree of protection is afforded to it by implementing the following safeguards:
- We use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe known as the Standard Contractual Clauses (SCC) or Model Contracts. For further details, see EU: Standard Contractual Clauses for data transfers between EU and non-EU countries.
For example, our cloud storage provider is Google Cloud Platform and we have entered into GDPR-compliant data processing terms, which incorporate by reference Model Contractual Clauses.
Based on AppOmni’s understanding of GDPR, in consultation with other large, multinational organizations doing business in the EU, data containing personal data as defined by GDPR, including email addresses of individuals, may lawfully be transferred and reside outside the EEA for the purposes of processing such data to legitimately protect their organizations from cyberattacks.
It is AppOmni’s belief and assumption that it meets all current applicable data protection requirements as laid out by the GDPR for the purposes of cross border transfers of personal data.
For further information on AppOmni’s data protection practices, please contact privacy@appomni.com.