Thursday October 16, 2025
10:00AM PT | 1:00PM ET
60minutes – Interactive Office Hours Style
Why Join the 101 Workshop
ServiceNow has become a core business system, which means it’s also a growing attack surface. Misconfigurations, weak monitoring, and unclear ownership create real security and compliance risks. If you’re responsible for securing SaaS apps, managing ServiceNow directly, or ensuring compliance and risk controls, this session is built for you.
We’ll walk through a practical framework to assess and improve the security posture of ServiceNow and address the common pitfalls that lead to data exposure or audit gaps.
What you will take away:
- Understand the threat landscape: How attackers target SaaS platforms like ServiceNow and where organizations typically fall short.
- Recognize attacker TTPs: A clear view of the tactics and techniques applied against SaaS apps, in plain terms.
- Establish a security baseline: How to monitor for configuration drift, posture changes, and blind spots.
- Harden critical configurations: Pinpoint the most common ServiceNow misconfigs that can expose sensitive data.
- Collaborate across teams: Guidance on aligning security, compliance, and app owners so that gaps don’t fall between the cracks.
Check out our other workshops here and share with a colleague.
Who’s guiding the workshop
Troy Gerber
Team Lead, Solutions Engineering at AppOmni
Troy works daily with enterprise teams securing SaaS platforms, including some of the largest ServiceNow environments in production. In this session, he’s not “presenting slides” — he’s walking you through scenarios, answering live questions, and showing how to translate best practices into day-to-day operations.
How to get the most out of it
Bring your questions, bring a colleague (risk/compliance or your ServiceNow owner will benefit), and walk away with a clearer path to securing ServiceNow in your environment.
