What is SaaS Security?

SaaS security is a type of cyber security that is intended to protect SaaS provider-hosted applications. Typically, SaaS security measures include access controls, authentication, and, encryption, and identities, configuration drift, event monitoring, and compliance reporting the platform.

Any SaaS security model should have several key functions:

• Prevent the exposure of sensitive information;

• Understand users and the RBAC credentials across your applications;

• Detect connections between applications that present risks to SaaS data security;

• Offer visibility into which applications users should avoid based on security threats;

• Detect anomalous behavior, inconsistencies, and other potential SaaS security issues;

• Operate continuously without burdening internal teams to automate SaaS application security.

Each SaaS security framework is different, but most should offer these features.

Why is SaaS security important?

SaaS security helps users achieve several key goals:

• Protecting customer data with a robust SaaS security platform helps prevent data breaches, outsider and insider threats, and a range of other threats;

• A strong SaaS security posture can help avoid a range of practical consequences, including reputation damage, legal liability, and loss of business continuity;

• Increases trust between providers and users of SaaS applications;

• Improves SaaS vendor compliance with security regulations and standards.

SaaS Security Risks

According to IBM, the average global cost of data breaches is $4.24 million; however, that number alone fails to account for other costs. Successful approaches to SaaS security issues and solutions should also minimize potential penalties for non-compliance, productivity losses, recovery and legal costs, reputational damage, and the loss of sales prospects a data breach may cause.

Government and industry best practices call for a shared responsibility model for managing SaaS security threats. In the shared responsibility model, cloud providers, customers, and product vendors each assume responsibility for the security measures that fall under their control.

In the context of SaaS security concerns, the application provider is responsible for all physical infrastructure, as well as the network, OS, and application. The customer is responsible for data security and identity management.

However, SaaS technologies have been adopted too rapidly for security teams to outpace the new risks they present, including:

• Virtualization. Improperly configured can cause security gaps or unintentionally expose sensitive data. In multi-tenant environments, data leakage may occur between virtual machines.
• Identity management. Weak authentication processes or compromised credentials may allow unauthorized access to sensitive information.
• Compliance and legal issues. Compliance requirements might not align with cloud services standards or the SaaS provider’s security measures, causing liability or regulatory fines.
• Anywhere access. The need to offer users access from anywhere can result in SaaS configuration challenges that lead to data loss.
• Data location and control. Critical data loss may result from system failures, human error, or cyberattacks.

Out-of-the-box security settings may not comply with organizational standards and customization makes security more challenging.

A report by Oracle and ESG found that 66 percent of all organizations are confused by the shared responsibility model for SaaS security monitoring. That means organizations are not fully securing the SaaS elements they’re responsible for in the shared responsibility model—putting their data at risk.

SaaS Security Challenges

With many SaaS applications, “installation” is as simple as entering a credit card number to purchase. Nearly instantaneously, a team, office, or entire business can start using a feature-rich productivity application that hosts sensitive data and is accessible from anywhere, on any device in the world.

The flexibility and customizability of SaaS, coupled with economies of scale, make it a game-changer for productivity. However, those same characteristics make SaaS applications challenging to secure. Gone are the days when a security team could simply rely on a network perimeter to keep sensitive data internal.

SaaS Cloud Security

SaaS cloud security measures are specifically tailored for platforms and applications hosted and delivered through cloud service providers. They secure the underlying cloud infrastructure, the platforms that run SaaS applications, and the data centers or servers that host them.

Cloud SaaS security addresses not only security for the application but also for the broader cloud environment where it operates.

SaaS security refers specifically to measures and practices that secure software applications delivered as a service (SaaS). It includes any security designed to protect software, whether it is hosted on-premises or in the cloud.

A cloud access security broker (CASB) protects data stored or accessed from the cloud and governs cloud usage between users and providers of cloud services. CASBs offer visibility into cloud usage across an organization so administrators can monitor and control which cloud services are accessed, and by whom, how, when, and where.

They can monitor and control the movement of sensitive data and help enforce security policies and controls for cloud applications to protect data loss using encryption, tokenization, or data loss prevention capabilities. CASBs also enforce strong user authentication of the traffic coming from their network and access control mechanisms, and offer threat detection and monitoring for anomalous behavior, protecting against cloud-specific threats like insider threats, malware, or unauthorized access attempts.

SaaS security would solve this issue by monitoring who uses apps and precisely how they’re being used. An SSPM can see which apps haven’t been used in a long time and remove them, modify, or remove access to users, unlike traditional cloud-focused security toolings such as Cloud Access Security Brokers (CASBs) and Secure Web Gateways (SWGs). Due to these SaaS-to-SaaS connections existing outside of the firewall, traditional security solutions can’t monitor these connections and understand the access rights they have. Since organizations often need customized solutions, an SSPM platform that manages custom-built apps is important to reduce the chances of data exposure.

Four Challenges in Securing SaaS Platforms

SaaS platforms face a number of challenges inherent to cloud services. There are four principal SaaS security challenges:

1. Decentralized Platforms and Applications

In the past, organizations stored and managed applications and data on-site, giving IT and security complete visibility and control. Those same departments often selected the applications used by the entire organization. Any changes to the status quo typically required a lengthy governance approval and provisioning process.

Now, ease of deployment and low upfront cost have allowed many users to acquire SaaS applications using local budgets. These cloud applications fall outside the purview of IT or security, creating a “shadow IT” problem.

Survey data from The State of SaaS Security 2024 Report by AppOmni indicates that the responsibility over SaaS security controls and decision-making has grown unclear. What was once a centralized affair in which computing infrastructure was hosted on-site and offline security measures were used (e.g. badges, guards, and cameras), IT and security governance of SaaS applications have now dispersed across the cloud, different devices, and various personas. Only 15% of organizations indicated that responsibility for SaaS security is centralized in the organization’s cybersecurity team.

The main problem with shadow IT in SaaS security is that executives—not experts well-versed in security—are in charge of ensuring that their applications are configured to function effectively and securely.

But how many non-IT or non-security leaders are equipped to implement appropriate security settings, let alone understand the shared responsibility model?

The group that could help in securing these applications—the CIO, CISO, or enterprise security team—might not even be aware that these applications are in use . And when they are aware, those teams often don’t have the access needed to monitor and manage
the applications.

2. Complex and Customized Configurations

According to The State of SSPM 2023 Report, 45% of organizations in North America use in excess of 100 SaaS apps, compared to Europe at 42% and APAC at 32%. 30% of organizations with 5,000 + employees use more than 200 SaaS apps. Each with hundreds of unique controls and settings that can be continually adjusted and tweaked to customize functionality. On top of that, each organization—and each group within an organization—has its own needs and challenges in securing SaaS.

Configuring these applications manually can be overwhelming for even the most experienced security teams. The sheer volume of applications and lack of consistency in settings makes it impossible for security teams to be experts in every application.

Balancing functionality and security is like dancing on a tightrope. Once a SaaS app is customized to deliver the most value and the desired custom functionality for the team using it, default settings don’t provide optimal security and may conflict with compliance requirements.

SaaS applications also interact with other SaaS apps or internal systems. All of this makes it nearly impossible to detect anomalies and investigate weak SaaS configurations across applications.

3. Dynamic Environments and User Access

In dynamic business environments, anything and potentially everything can change daily. In today’s world of CI/CD (continuous integration/continuous delivery), SaaS security companies push code into production frequently, sometimes changing major functionality and operability—and often affecting security settings.

Personnel and their business roles change frequently as well, requiring new privileges for users. Security teams and administrators must have access privileges to make changes as the environment evolves.

The easiest way to ensure that the right teams have the permissions needed to support the environment is to allow broad access privileges. But SaaS security best practices call for limiting access privileges to only those who require them and revoking those privileges when they are no longer needed.

This simple concept may be difficult to execute. It can be challenging for managers to remember to downgrade user access when a project is done, for example, or for security teams to remember that increased access remains in place when it’s time to provision a new user.

Over time, manually managed applications experience configuration drift as the consequences of changed settings compound. And that configuration can expose data to internal and external threats.

4. Shadow IT Installation and Management

Third-party integrations into SaaS applications can greatly enhance their functionality and capabilities but also increase the potential of improper exposure.

AppOmni’s data shows that on average, there are more than 42 distinct third-party applications connecting into live SaaS environments within an enterprise. Troublingly, About half are connected directly by end users, not IT or security administrators.

Many of these third-party security solutions can read, write, and delete sensitive data. They can also access user groups, workspaces, or multiple areas in the corporate network, including SaaS applications.

Multiple issues can arise with third-party apps, including uncertainty around knowing which apps are approved, what permissions an app has, and who can install an app. It’s also often unknown what users are doing with the data accessed by apps, since there’s no overarching SaaS security monitoring platform.

Benefits of SaaS Security

Data exposure prevention. Exposed data like shared credentials invites unauthorized access to SaaS applications. Strong SaaS security identifies critical gaps that expose data records publicly and allow data leakage.

Regular updates and patches. Updating software regularly and applying security patches fixes potential bugs and reduces the risk of exploitation by cyber threats.

Authentication and access control. SaaS security controls access across applications and deploy strong authentication.

Governance, risk, and compliance. SaaS security measures provide visibility into noncompliance in applications and associated policies to reduce risk of noncompliance.

Scalability and flexibility. SaaS security solutions can adapt to the evolving security landscape, allowing for scalable security measures to accommodate growing data volumes and diverse user needs.

Activity monitoring and analytics. SaaS platforms offer monitoring tools and analytics that track and identify potential security threats or unusual activities, enabling proactive measures against potential breaches holistically within your multi application environments.

Identities. Tie multiple identities together holistically to understand internal, external, and other types of sensitive access to development and or production environments

SaaS Security Requirements

Several common SaaS application security requirements should apply not only internally to the organization but also to all providers and vendors:

• Data encryption. Encrypt data in transit and at rest.

• Access controls. Implement strong password policies and role-based access controls such as multi-factor authentication (MFA).

• Data governance and compliance. Implement robust data governance policies that support compliance with relevant regulations (such as GDPR and HIPAA).

• Secure software development life cycle (SDLC). Follow SDLC practices to minimize vulnerabilities.

• Incident response and management. Design and implement clear incident response plans and procedures that promptly and effectively address security incidents.

• Regular security updates and patch management. Consistently update and patch software to address security risks.

• Data backup and recovery. Use reliable and secure data backup, recovery, and restoration mechanisms to prevent data loss and corruption.

• Vendor risk management. Ensure all potential SaaS security vendors align their security posture and practices with organizational requirements.

• Establish clear service level agreements (SLAs) with all SaaS providers. Include clauses related to security, availability, and data protection.

• User education and training. Train all users on security best practices, phishing awareness, and safe usage of applications regularly.

SaaS Security Checklist and Assessment

A robust, holistic SaaS security platform should focus on five key SaaS security strategies:

• SaaS-to-SaaS app management

• Identity and access management

• Configuration management

• Threat detection and activity monitoring

• Governance, risk, and compliance

Refer to the SaaS security assessment checklist above to conduct a thorough SaaS security analysis.

Configuration Management

Look for a SSPM tool that offers continuous monitoring and visibility to identify SaaS security risks and manage data access. Define a holistic compliance framework that best follows your business practices across your business critical apps to establish a robust security posture.

Embed expertise in the product with guidance and advice for the team so they may focus their time and energy on mitigating the highest risk misconfigurations and data exposures first:

• Support for all SaaS apps in your ecosystem, including standard and custom apps

• 24/7 continuous monitoring for an unlimited number of supported apps

• Default and or custom system and user settings configuration checks and policy scanning

• Measure SaaS security posture and risk reporting over time

• End-user permission management

• SaaS security baseline SaaS development

• SaaS security risk assessment

• Configuration drift detection

• Automated detections of misconfigurations

• End-user context

• 
  Centralized security controls

• User audits and SaaS inventory

SaaS Security Architecture

Many organizations fail to pursue SaaS security any further than basic configuration management checks that are typically not implemented by specialists. This leaves business-critical applications and sensitive data at risk.

A successful SaaS security program requires several additional components, including deep and broad security coverage for the entire SaaS ecosystem. Comprehensive security checks offer insight into integrations with the ecosystem and domains of risk.

Unlimited security checks for these areas are essential:

• Password policy enforcement

• Identities enforcement which includes services like secure IdPs, SAML and or MFA enforcement

• Conditional and role-based access controls (RBAC)

SaaS-to-SaaS App Management

Verify that any SaaS security program under consideration supports third-party application management for all connecting third party apps. Inventory all installed third-party party apps and control access levels for SaaS-to-SaaS connections.

Track and monitor all SaaS-to-SaaS app access through comprehensive security checks to have a full understanding of your risk exposure. Look for an SSPM solution that is equipped with the following third-party monitoring tools to prevent unauthorized access:

• Automated SaaS-to-SaaS discovery

• Third-party app scope and permission tracking

• Third-party inventory of every add-on, API extension, utility or third-party integration

• Discovery of permission access level

• Ability to approve or remove apps

• Baselining of third-party apps

• Settings detection

• Installation dates and end-user analytics

• Ability to search and filter

• Security risk rating of app and publisher

Deep Data Exposure Prevention

Verify that any SaaS security program in use supports data access management. Quickly identify exposed SaaS data online and other critical instances of data leakage to achieve full control over user data access and actions.

Look for an SSPM solution that allows users to offer specific levels of access to each end-user with granular roles and robust environment restrictions while safeguarding sensitive data. Other important functionalities include:

• Data exposure prevention

• Data access management

• Visualization of data exposure

• Situations that lead to data exposure like user access and permissions

• Customizable policies to govern what end-users and systems can see and do

• Customizable policies to monitor that end-users maintain access and permissions

• Least privilege access

• Role-based access control with predefined roles

• Inventory of settings, RBAC assignments, and end-user types

• Combine roles to create permissions unique to your requirements

Activity Monitoring & Detecting SaaS Security Threats

Embrace automated tools that continuously monitor configuration settings in SaaS platforms. Act on misconfigurations, threats and or suspicious activity from alerts and have guided remediation steps on how you can mitigate that risk. Gain the ability to monitor suspicious security related events that may have fallen through the cracks. Create an automated security workflow that provides a structured way to detect, protect against, respond to SaaS security threats and events.

These workflows create and enforce consistent data access policies across all SaaS applications to detect possible areas of exposure, including:

• Visibility into security events

• SaaS event log monitoring and drift detection

• Always-on, continuous monitoring of policy settings and permissions

• Out-of-the-box understanding of suspicious activity detection and alerting on deviations from specific settings

• Integrated workflows with SIEM, SOAR or a ticketing system like ServiceNow VR

• Incident detection and response, including case management

• Guided remediation

• Automated remediation workflows

• Aggregated and normalized SaaS activity events

• Scanning of APIs, security controls and configuration settings

DevSecOps

DevSecOps shortens the development cycle while maintaining enterprise-level quality control. It is essential to use an SSPM solution in the secure software development lifecycle.

DevSecOps provides automation, continuous monitoring, and better communication between teams and ensures that security can be integrated in all project phases:

• Integration with SSO/SAML providers

• SaaS data classification and mapping engine

• Multi-vector approach for risk assignments

• Custom policies that automatically scan development environments

• Continuous issue identification and remediation advice

• Authentication flows for single sign-on (SSO)

Governance, Risk & Compliance

Establish and manage a SaaS assurance or governance plan with security measures that reduces the risk associated with apps. The plan should include documentation, compliance frameworks, and due diligence for ongoing risk reduction and monitoring, including:

• Compliance mapping to internal policies

• Compliance mapping to regulatory frameworks, including CPS 234, ISO 27001, NIST-CSF, NIST 800-53, SOX, and SOC2

• Built-in, always-on and point-in-time SaaS compliance reporting for CPS 234, ISO 27001, NIST-CSF, NIST 800-53, SOX, and SOC2

• User access and permissions

• A centralized GRC view for SaaS estate configuration review and reporting

System Functionality

The right system requirements and guided onboarding capabilities can set a SaaS security program up for success. A SaaS security solution should be quick and easy to deploy and allow the security team to add and monitor new applications as the environment grows.

Other important features include:

• Integrations for safe Onboarding

• Support for custom SaaS apps

• Robust platform APIs

• Customizable alerts

• Low false positives

• UX tailored to all levels of technical expertise

• Integration with ticketing systems

SaaS Security Best Practices

The specific strategies and tactics for implementing best practices for SaaS security include:

• Employ monitoring tools to detect suspicious activities and maintain comprehensive logs for auditing purposes;

• Conduct routine security audits and assessments to identify weaknesses and address potential risks;

• Educate all employees (not just those responsible for security) in how to secure SaaS applications, including updated OWASP security issues, phishing awareness, and handling sensitive data;

• Assess the SaaS security measures of third-party vendors to ensure their compliance with security standards;

• Implement strong data governance policies to control access, usage, and sharing of sensitive data within SaaS applications that ensure compliance with industry regulations and standards such as GDPR, HIPAA, or CCPA;

• Continuously monitor SaaS applications to gain visibility into data access, configuration changes, and user activities to detect anomalies or unauthorized access promptly;

• Evaluate and monitor the SaaS security compliance of third-party vendors providing SaaS services including their security posture, contractual agreements, and adherence to organizational security standards;

• Employ automated tools and workflows for quick detection, response, and remediation of security incidents within applications;

• Clarify roles within the shared responsibility model and their context within the best practices for SaaS security. This model is critical for ensuring comprehensive security coverage and avoid potential gaps in protection:
  • The cloud service provider is responsible for securing underlying infrastructure, including physical data centers, networking, and core SaaS application services. This involves ensuring the availability, security, and resilience of the platform itself.
  • Users of the SaaS application are responsible for securing their data within the platform, managing user access controls, configuring security settings, and implementing best practices to protect their information—and, in fact, providers can’t do these things for users.

• Use manual monitoring only for specific checks or audits; use automated tools and systems for continuous monitoring and threat detection in SaaS security. Manual monitoring is inadequate to the complexity, scale, and need for comprehensive coverage presented by SaaS environments, and introduces the likelihood of human error and excessive resource intensiveness.

Get more tips on how to develop, launch and maintain your SaaS security program here. 

Essential SaaS Security Principles to Follow

Some basic SaaS application security standards include:

• Employ end-to-end data encryption to safeguard sensitive information from unauthorized access both in transit and at rest;

• Deploy strong virtual private network (VPN)/virtual private cloud/virtual machine management techniques as part of the overall SaaS app security landscape;

• Ensure SaaS security policies require transport layer security (TLS) and configuration certificates;

• Implement robust authentication mechanisms and user level data security like SAML which can be complemented with multi-factor authentication (MFA). Role-based access control (RBAC) should also be part your program as well. This will help ensureuser permissions helps better your companies SaaS security program;

• Keep SaaS security software, frameworks, and libraries updated to maintain security;

• Enforce strong password policies and encourage users to regularly update if passwords remain in use.

Consider the Latest SaaS Security Trends

Here are some of the key SaaS security trends experts observed in 2023:

• 70% of organizations see SaaS security as a top three security initiative within the next 1 to 3 years;

• 68% of companies surveyed have 50+ sanctioned SaaS apps in use, and 40% have 100 or more;

• Larger enterprises have more SaaS apps deployed, with 1 in 2 having in excess of 100 apps deployed;

• 71% of organizations rated their SaaS cybersecurity maturity as mid to high, yet 79% suffered a SaaS cybersecurity incident in the past 12 months; data exposure was the leading result of these incidents, followed by over-permissioned end-users and app security misconfigurations;

• Only 13% of organizations believe it is impossible to use unsanctioned SaaS in their organizations;

• 52% of organizations still rely on manual SaaS cybersecurity audits;

• 60% of organizations have limited to no ability to monitor SaaS-to-SaaS connections.

What do these insights mean for organizations moving forward?

Despite the reassurance SaaS vendors may provide, end-users often overlook their cybersecurity responsibilities to secure their apps and associated data. The shared responsibility model tackles this specific issue.

Automated SaaS security posture management (SSPM) solutions with continuous monitoring capabilities ensure proactive detection of misconfigurations that then lead to data exposure. Together, these trend-based tactics provide a smarter approach to SaaS security.

Learn more about the SaaS threat landscape ahead in 2024 here.

SaaS Security Solution

SaaS Security Posture Management (SSPM) helps with understanding mis-configured environments from a multi application perspective. Through features like user management, configuration management, and event monitoring management, an SSPM platform can securely manage an organization’s SaaS estate by identifying risky configurations — and detecting security risks that may compromise sensitive data.

By continuously monitoring your applications for risks, a SSPM solution can mitigate potential security issues such as malware and phishing before they turn into significant and costly data breaches.

When choosing an SSPM security platform, a complete SaaS security solution is needed in order to provide comprehensive security to applications. A comprehensive SaaS security solution like an SSPM means gaining control of a company’s lifeblood – its sensitive data, work, product, and employee communication, just to name a few critical pieces of tech infrastructure.

AppOmni’s Risk-Based Approach to SaaS Security

CASB (cloud access security brokers), a common SaaS security standard, focuses on protecting internal resources from external threats and securing and brokering access to the perimeter of the cloud. However, while CASBs can inspect network traffic moving through proxy/access gateways, they cannot offer visibility into other traffic coming from within the application.

Larger providers sometimes offer native tooling to help secure their specific applications, yet levels of native security functionality vary from provider to provider, and each application has its own terminology and interface, with an associated learning curve. Additionally, the average mid-sized enterprise owns more than 185 SaaS applications, with no clear sense of whose responsibility it is to ensure compliance for any given app.

SaaS security posture management is the answer to these challenges, and this is the foundation of the AppOmni approach to SaaS security. The strategy incorporates features of other point solutions, such as compliance and data security software, and builds on the strengths of existing solutions like CASBs—while keeping pace with the rapidly changing environments and addressing the unique challenges associated with each stakeholder’s responsibilities.

AppOmni’s SaaS Security Platform ensures universal coverage of all applications in several comprehensive steps:

Identify security trends. AppOmni— automatically updates  with new best practices and detections from the experts—allow users to discover how rapidly the team is managing misconfigurations and other risks, closing issues, and tackling critical threat detection alerts.

Analyze open policy Issues coherently with a unified view. AppOmni presents a unified view into open issues across all SaaS applications. This quickly offers insight into where issues are located and their severity, their exposure to the public internet, and how they affect overall security posture.

Monitor controls continuously. With the AppOmni platform, users can consolidate findings and metrics across all monitored SaaS applications to discover permission levels for internal and external users and risk levels for all connected 3rd party applications.

Investigate third-party apps. The AppOmni approach enables users to inventory every add-on, API extension, 3rd party integration, and utility connected to organizational SaaS applications to visualize any risk of data exposure.

Detect and act on threats immediately. Automatically normalize event logs and aggregate SaaS activities to enable better, more rapid decisions. Develop custom rules for threat detection to address unique organizational scenarios.

Route alerts to trusted tools. Use existing workflows to respond to potential threats. Events that may indicate potential threats should route directly into data management tools such as security orchestration, automation, and response (SOAR), security information and event management (SIEM), and user and entity behavior analytics (UEBA) solutions.

Continuously monitor compliance. The AppOmni platform offers a snapshot of adherence and compliance policy across SaaS applications that may be filtered by common frameworks for compliance such as APRA CPS 234, ISO 27001, NIST CSF, NIST 800-53, SOX, SOC 2, and more.